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December 2013 gave us an indication that 2014 was going to be an exceptional year for the Utility Assistance Program. We saw a doubling of propane prices, rising from a low of 55 cents per litre to a high of $1.29 per litre. Propane shortages were reported across the province.

The extended and very intense winter saw weeks of snow days and closed highways. There were mid-winter disconnects as well as closed highways keeping the trucks off the road. The anticipated summer slowdown did not occur as families were still catching up on the winter's bills, and struggling to get ahead before the weather turned cold again.

But as always, Bruce Grey stepped up to help when help was most desperately needed.

Funding for oil wood and propane needs is 100-per-cent fundraised from the community. In 2014 over $120,000 was raised to address that need.

211 saw a 21-per-cent increase in the number of calls related to utility issues.

BUT 2015 is starting off where 2014 left off.

In the first three weeks of 2015:

Union Gas – 51 applicants – requesting $21,000 in support – average bill is $450

Hydro One – 20 applicants – needing $10,000 in support – average bill is over $1000

Westario Power – 31 applicants – needing $11,000 in support - average bill is around $400 – Westario does disconnect in winter so bills don't get as high

Community Fund – 63 applicants – needing $31,000 in support (wood propane oil)

That's $73 000 in support being accessed by 165 families. That's one third of the people who used the program in all of 2014

Source - Francesca Dobbyn, United Way