- Anne Finlay-Stewart, Editor
This letter was received today by an Owen Sound resident who occasionally uses Greyhound's once a day, 4-plus hour bus service to Toronto to visit her elderly grandmother. She is particularly concerned about the many Indigenous and isolated communities in Canada west of Sudbury who are losing their only bus service, but also wonders whether Owen Sound is far behind.
Greyhound says the decision was made because of a 41% drop in ridership since 2010, but there is no mention of the reduction of routes and trips over the same period.
"Greyhound Canada Update
We have made the difficult decision to make substantial changes to our service in Canada effective October 31, 2018.
In Quebec, we are able to continue the routes and services we currently offer today.
We are permanently cancelling all Greyhound Canada services in the provinces of Alberta, Manitoba and Saskatchewan.
In British Columbia, we are cancelling all services as well. However, Greyhound US and BoltBus will continue to offer 4 daily trips each between Vancouver, BC and Seattle.
In Ontario, the majority of the routes will continue to operate. Here is a list of cities where Ontario services have been canceled.
We will maintain a full schedule through October with the last trips departing from affected stations on October 31, 2018.
For customers who purchased tickets online or via our call center, we are automatically refunding tickets for canceled trips. Customers who purchased their tickets through other channels may call us at 1-877-463-6446 and our customer care team will process a refund. Additional details are available here.
This has been a difficult decision for us, but we've seen ridership drop consistently since 2010 and continuing service on the affected routes has become unsustainable.
We sincerely appreciate your business over the years. It's been a pleasure serving you."