Anyone who believes AI will be a boon hasn’t spent the last day negotiating a flight change with Air Canada. This morning, the difficulty was solved, after speaking with a lovely and effective human, in 11 minutes.

At the end of the call, she said, “You have such a nice voice - it calmed me right down!”

“I’m a singer.”

“Oh what’s one of your songs, I could call my radio station and request it!”

“Powerful Love.”

“Oh, I like it already!”

> melt <

Takeaway: hire more people people, people!

- david sereda