Owen Sound Transportation Company deeply regrets the inconvenience to our customers this Labour Day, particularly on what was for many of them, the final day of their family vacations.

At approximately 5:45am on Monday, September 3, the Chi-Cheemaun ferry's vehicle ramp was damaged during the course of a normal daily pre-startup procedure.

Upon notification, OSTC immediately dispatched personnel from Owen Sound, and cancelled the first round-trip of the day which was scheduled to depart from Tobermory at 7am.

Public messaging was sent out via Twitter, the company webpage, the company Facebook page, and media release. Wherever possible, customers also were contacted via telephone.

Public messages concerning schedule changes were updated throughout the day as soon as new information became available.

The repair and subsequent inspection necessitated the cancellation of three of the ferry service's four scheduled round trips, and a significant delay to the single round-trip which departed from Tobermory at 5:38pm and South Baymouth at 7:38pm.

An active investigation into the cause of the incident is underway.

source: media release, OSTC